Task: Receive Requests For Technology Availability Support
The Availability Manager may receive support requests for resolving incidents, events, problem related to technology availability. There could also be scenarios where the Availability Manager may have to provide approvals to changes from technology availability perspective or analyze the impact on technology availability in case of modifications to existing service or addition of a new service.
Relationships
RolesPrimary: Additional: Assisting:
Outputs
Main Description

The Availability Manager must provide adequate support (pertaining to technology availability) to enable the engagement to meet the agreed availability targets.

The Availability Manager may receive requests for support on technology availability from:

  • Event Manager, in case of an events pertaining to technology availability
  • Incident Manager, in case of disruption due to issues in technology availability
  • Problem Manager, for a permanent fix or a workaround on a technology availability incident
  • Change Manager for impact analysis of a change and approval on the same from technology availability perspective
  • Business for analysis and review of revision to IT strategies, plans and designs from a technology availability perspective.